Important Information About Our Business

Boost Brokers New Zealand Limited
Boost Brokers New Zealand Limited holds a Class 2 Financial Advice Provider licence issued by the Financial Markets Authority (FMA) to provide financial advice services.
Financial Services Provider Number: FSP1003888

Contact Details

Office Address: 11 James Street, Whangārei 0110
Phone: 09 777 0067
Email: info@boostbrokers.co.nz
Website: www.boostbrokers.co.nz

Nature and Scope of Our Financial Advice Services

We provide advice to help you choose a suitable provider for your needs from a wide panel of financial product providers. We help you manage your financial products with regular reviews.

Our Duties to You

We adhere to the duties set out in the Financial Markets Conduct Act 2013, including:

  • Meeting standards of competence, knowledge, and skill.

  • Giving priority to your interests.

  • Exercising care, diligence, and skill.

  • Maintaining high standards of ethical behaviour and client care.

Lenders We Work With

We source loans from a panel of approved lenders, including:
Main banks: ANZ, ASB, Bank of China, BNZ, China Construction Bank, Heartland Bank, ICBC (Industrial and Commercial Bank of China), Kiwibank, Kiwibank Commercial, SBS Bank, TSB, The Co-operative Bank, Westpac, plus specialist lenders: AIA Go Home Loans, ASAP Finance Limited, Avanti Finance, Basecorp Finance, Bizcap, Cressida Capital, DBR, Finbase, First Mortgage Trust, Funding Partners, Liberty Financial, Plus Finance, PROSPA, Scotpac, Unity and Xceda

KiwiSaver Providers We Work With

Booster, Generate, Goals Getter by Amova, Fisher Funds, JMI Wealth KiwiSaver, Milford, NZ Funds

Insurance Providers We Work With

AIA, Fidelity & Partners Life.

Types of Financial Advice We Provide

We can advise you on:

  • Home Loans

  • Business & Investment Loans

  • Rural Loans

  • Asset Finance

  • Personal & Debt Consolidation Loans

  • KiwiSaver advice

  • Personal Insurance advice

Additional Services Through Referral Partners

We can also connect you with trusted partners for services including:

  • Personal Insurances

  • General Insurances

  • Foreign Exchange Services

  • Generate Managed Funds

    Fees and Expenses

In most cases, we do not charge you for our financial advice. We are generally compensated by commissions from lenders upon settlement of a loan.

However, we may charge a one-off fee in the following situations:

1. No Commission Received:
If we do not receive a commission from the lender, a one-off fee may apply. This would be agreed upon in writing before we proceed and would reflect the time spent on your behalf.

2. Commission Repayment to Lender:
If we are required to repay commission to the lender within 28 months of loan settlement, we may charge a fee of up to $3,500 + GST. This is based on an hourly rate of $250 + GST and will not exceed the amount we repay.

Any fee charged will be invoiced and payable within 30 days.

Conflicts of Interest & Commissions

We typically receive upfront and/or trail commissions from lenders when your mortgage settles. In some cases, we also receive a fixed fee for helping with loan refixes.

We manage potential conflicts by:

  • Recommending the best product for your needs, regardless of commission.

  • Aligning loan amounts with your financial goals.

  • Disclosing commission structures from each provider.

  • Informing you of the exact commission details once your loan is accepted.

We may also receive referral commissions when you are referred to our partner services.

Privacy & Confidentiality

We collect personal information in accordance with our Privacy Policy. Your confidentiality is a top priority. We do not share your information unless required by law or as outlined in our Privacy Policy.

Complaints Process

If you are dissatisfied with our service, please let us know.

How to Make a Complaint:
Contact us by phone or email with the subject line: Complaint – [Your Name]. Include details of the issue and your preferred resolution.

We will:

  • Acknowledge your complaint within 24 hours

  • Record it in our Complaints Register

  • Work with you to resolve it, including offering to meet

  • Respond within seven working days

If unresolved, you may refer your complaint to our free, independent external dispute resolution scheme:

Financial Services Complaints Limited (FSCL) - a Financial Ombudsman Service
Email: complaints@fscl.org.nz
Phone: 0800 347 257

Access to Information

If you prefer this information in a hard copy format, please let us know — we’re happy to provide it.

Privacy Policy

Introduction

Boost Brokers New Zealand Limited ("we", "us", "our") complies with the New Zealand Privacy Act 2020 (the Act) when dealing with personal information. Personal information is information about an identifiable individual (a natural person). This policy sets out how we will collect, use, disclose, and protect your personal information.

This policy does not limit or exclude any of your rights under the Act. If you wish to seek further information on the Act, you can contact our Privacy Officer by email at info@boostbrokers.co.nz or visit www.privacy.org.nz for further information.

Changes to This Policy

We may change this policy by uploading a revised policy onto the website. The change will apply from the date that we upload the revised policy.

What Is Personal Information?

Personal information is information about an identifiable individual. It includes (but is not limited to) name, address, contact details, date of birth, occupations, payment details, employment history and/or details, education and qualifications, financial information, testimonials and feedback, evidence of source of funds or source of wealth (in some cases) and other information.

Third Party Collection of Information

Where we collect your personal information from someone other than you, we will take reasonable steps to notify you that we have collected your personal information, the purpose of the collection, the intended recipients of the information, the name and address of the agency collecting and holding the information, whether the collection is authorised or required by law and, if so, the law that authorises or requires the collection, and your right to access and request correction of that information, unless an exception applies under the Privacy Act 2020.

How We Use Your Personal Information

We use your personal information to:

  • Verify your identity

  • Provide products and services to you

  • Market our products and services to you, including contacting you electronically (e.g. by call, text, or email for this purpose)

  • Improve the products and services that we provide to you

  • Respond to your communications or complaints

  • Protect and enforce our legal rights and interests, including defending a claim

  • Fulfil any other purpose authorised by you or the Act

Disclosure of Personal Information

We may disclose your personal information to:

  • Other companies or individuals who assist us in providing services or who perform functions on our behalf (such as mailing houses, hosting and data storage providers, specialist consultants, and legal advisers);

  • Product providers (such as but not limited to lenders and insurance companies);

  • Financial advisers and financial advice providers who may use our services;

  • Other companies or individuals who perform checks (such as but not limited to compliance reviews and audits) that are necessary or desirable under the law on our behalf;

  • Other companies, agencies, or individuals that maintain databases against which your identity may be verified, which may include (but are not limited to) the New Zealand Department of Internal Affairs, and New Zealand Transport Agency;

  • Social media sites on which we may have a presence;

  • Courts, tribunals, and regulatory authorities (such as the Financial Markets Authority, and the Ministry of Justice in New Zealand);

  • Office of the Ombudsman, where a complaint relates to official information;

  • Any person or agency we believe could assist in responding to a serious privacy breach.

  • Office of the New Zealand Privacy Commissioner, where a complaint relates to breach of the Privacy Act 2020;

  • Human Rights Commission, where a complaint relates to discrimination;

  • CERT NZ, where appropriate to assist with the management of a voluntarily notified privacy breach

  • Overseas privacy regulator, where a complaint relates to the actions of an overseas agency; and

  • Anyone else to whom you authorise us to disclose it.

    Except as described above, we will not disclose your personal information without your written or oral consent, unless we are required to do so by applicable law.

Protecting Your Information

We will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuse. Our software is subject to audits to ensure it is continuing to meet security requirements. All data handled in our software is encrypted in transit and during storage and can only be accessed over secure network connections.

Storing Personal Information

We will only retain personal information as long as it is required for the purposes for which the information may lawfully be used. All data stored online is backed up and can be retrieved in the event of data loss or corruption.

Data will sometimes be held on premises at our offices in Whangārei (11 James Street) or Wellsford (115 Harataua Road) if it is provided to us outside of our software.

Accessing and Correcting Your Information

Subject to certain grounds for refusal set out in the Act, you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.

In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction. If we do not make the correction, we will take reasonable steps to note the personal information that you requested the correction.

If you want to exercise either of the above rights, email us at info@boostbrokers.co.nz. Your email should provide evidence of who you are and set out the details of your request (e.g. the personal information, or the correction, that you are requesting).

Data Breaches

We have processes and systems in place in the unfortunate event of a data breach. If such an event occurs, we will promptly identify, report and examine a personal data breach.

Internet Use

While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.

If you follow a link on our website to another site, the owner of that site will have its own privacy policy relating to your personal information. We suggest you review that site’s privacy policy before you provide personal information.

We use cookies (an alphanumeric identifier that we transfer to your computer’s hard drive so that we can recognise your browser) to monitor your use of the website. You may disable cookies by changing the settings on your browser, although this may mean that you cannot use all of the features of the website.

We may use information about your use of our websites and other IT systems to prevent unauthorised access or attacks on our software. We may utilise services from one or more third-party suppliers to monitor the use of our systems. These third-party suppliers will have access to monitoring and logging information as well as information processed on our websites and other IT systems

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